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Google facing a lawsuit over original Pixel microphone issues

10 February 2018

Google did acknowledge the problem, saying the issue was caused by a crack in some soldering.

Weeks claims that Google acknowledged that her phone was defective, but that it refused to refund her money or replace it despite the fact it was still under warranty, tech news site Ars Technica reports.

Google faces a class-action lawsuit alleging that the internet giant knew about the defect but sold the Pixel phones anyway.

The plaintiffs also charge that Google's warranty periods of one year for new phones and 90 days for refurbished handsets (including those provided as replacements for other defective handsets) were inadequate, given how prone to failing both the speakers and microphones were. The plaintiffs allege that Google knowingly sold defective Pixel and Pixel XL smartphones, which suffered from problems with the microphones that prevented them from being used for calling or voice assistant functionality. An employee on Google's support forums attributed the problems to "a hairline crack in the solder connection on the audio codec", and said the problem could come and go depending on the temperature of the phone or the way it's being held.

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Readers who have experienced the issue mentioned above may qualify in the lawsuit.

The legal papers filed place the blame squarely on Google for having "designed, manufactured, marketed, and sold the Pixel phones". Once a trial is approved, customers will most likely get a notification providing info on how to actively participate in the case.

The Pixel phones had a few hardware defects even if they received praise for their excellent cameras and unadulterated Android software.

Some users have said the organic LED displays have burn-in and black image smudging, in addition to some microphone issues.

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Past year saw Google introduce updated versions of the phones - the Google Pixel 2 and Pixel 2 XL - which were a critical success. That wasn't the case for the original Pixel, however. However, the company also hinted that the Pixel Visual Core could have more purposes in the future.

Thoughts about the lawsuit?

This isn't the first time that Pixel owners have complained of issues with the device. As always, feel free to sound off in the comments section below!

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Google facing a lawsuit over original Pixel microphone issues