A Norwegian Cruise Line carrying 4,000 passengers on their way back to NY from the Bahamas ran smack into the storm at sea, and the experience was anything but a vacation.
The trip quickly turned into a nightmare when they headed back to NY in bad weather on Tuesday.
'When you're on a boat in the middle of the ocean and water is pouring down the stairs, you're thinking 'this is not going to end well, ' Karoline said. "It was a nightmare", Olivia Ross told CBS New York.
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The cruise was battered by the "bomb cyclone", with wild waves and flooded levels turning family holidays into nightmares.
Cruise vessel the Norwegian Breakaway sailed straight into the thick of the storm that has been smashing the eastern seaboard of the U.S., after it departed the picturesque and balmy Bahamas last week.
As a powerful 'bomb cyclone' ravaged the U.S. East Coast with snow and high winds this week, a Norwegian Cruise Line ship sailed right into its path, giving thousands of passengers a fearsome experience they aren't likely to forget. "'It was so tilted I was shaking". "This was the worst moment of my life", said Karoline Ross, speaking exclusively with CBS2's Carolyn Gusoff.
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The Breakaway's late arrival to NY delayed a 14-day cruise, and the company says those guests will receive a refund for the lost day.
Distressed passengers on the 14-day cruise described 30-foot ocean swells that sent water into rooms and elevators when the storm hit Thursday.
Chuck Tredo (l.) and Ree Tredo (r.), from Dallas, were boarding the Norwegian Cruise Line on Saturday.. Some guests were not feeling safe in their rooms, moving to the ship's atrium. "We sincerely apologize to our guests for these stronger than expected weather conditions and any resulting discomfort they may have experienced", the company's statement read. "We were dead center of the storm and I really think it was a poor decision", Del added.
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