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IndiGo apologises to wheelchair-bound passenger for mishap at Lucknow airport

14 November 2017

After the required checks and inspections, the aircraft resumed its journey, with a delay of one-and-a-half hours, the airline said.

A wild boar hist a Hyderabad-bound IndiGo aircraft that was carrying almost 100 passengers and crew during take off at 10.30 pm on Sunday. The IndiGo flight was carrying passengers from the port city of Vishakapattanam to Hyderabad. The incident occurred at around 10 p.m. on Sunday when the wild boar ran into the flight path, hitting a rear wheel.

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IndiGo officials confirmed in a statement after the incident that although the pilot saw the animal approaching the runway, it was too late to abort the take-off. Sources said that once in the air, the pilot noticed that the wheels had failed to retract.

The airlines further said, post runway inspection by the airport authorities after 45 minutes, the pilot carried out a "precautionary" landing back at Vishakhapatnam Airport to get the "necessary inspections done". The flight was supposed to land at Hyderabad at 11.15 pm, but finally took off only at 1 am on Monday morning.

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"We've raised the issue with INS Dega, which controls the airport", Visakhapatnam airport director G Prakash Reddy told The Times of India.

"Adhering to the standard operating procedures (SOPs), the captain immediately reported the matter to Air Traffic Control (ATC) and made a decision to hold over at Vishakhapatnam", a statement by Indigo said.

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According to the airline, the passenger was kind enough to say that it was not a human error and "we should deal with the staff with empathy, when we de-brief our loader".

IndiGo apologises to wheelchair-bound passenger for mishap at Lucknow airport