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GameStop halts used-games subscription service

14 November 2017

GameStop's game subscription service is here, aaaand it's gone.

GameStop announced a new rental subscription service last month which would allow subscribers to rent as many used games as they wanted for a six-month period. The program was originally scheduled to fully launch in the coming weeks, with sign-ups to begin on November 19.

Unfortunately, they'll have to wait a little longer to take advantage of the program, as GameStop has temporarily halted the program, according to GameStop staff. PowerPass is being "temporarily paused".

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Since then, GameStop itself has confirmed the delay, saying that it has made a decision to "temporarily pause" the PowerPass service due to "a few program limitations we have identified". "We feel this is the right thing to do for now to ensure we are able to provide our guests an exceptional service", GameStop told Kotaku.

For now, buying games at GameStop requires old-fashioned monetary exchange. According to multiple employees and a spokesperson for GameStop, the heavily anticipated service has hit several snags ahead of its launch, and will now be suspended indefinitely. Employees were also asked to discard the store's Holiday Guide and replace this week's "weekly ad".

GameStop PowerPass isn't quite ready for showtime.

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While the company didn't go into details about what those "program limitations" are, the sources say it could be due to an antiquated company computer network that isn't able to handle the program effectively. And after every six months, subscribers could pick a free pre-owned game to take back home. Anyone who's worked in retail knows most companies' POS systems are at least ten years behind the times, so this is a viable reason for PowerPass' delay.

PowerPass has the potential to be a very popular service - that is if the catalog of games available is relatively large and up-to-date.

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GameStop halts used-games subscription service