After flight No. 6E487 landed in Delhi on October 15, a passenger called Rajeev Katiyal was restrained, throttled, blocked and thudding down to the ground by the staff. Katiyal was then taken to police station and was threatened with a case.
"Ground staff (skipper) Mr Ajeetesh behaved very badly and rudely with me".
The 81-second video shows a man in his fifties being stopped by IndiGo staffers from boarding the airline bus from the tarmac to the airport terminal.
The whole incident was caught on camera by one of the Indigo staff witnessing the incident who was later fired. The incident happened on October 15.
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Earlier on Tuesday, Raju condemned the IndiGo staff-passenger scuffle and sought a report from the Directorate General of Civil Aviation.
According to reports, Katiyal got into an argument with the ground staff after they objected to him, standing under the shade of the plane's wing, while waiting for the carrier bus to arrive. Our apologies as this does not reflect our culture.
A video allegedly showing security staff of IndiGo manhandling a passenger went viral on Monday, prompting the federal government to launch an investigation into the incident.
"Under the code of conduct violation, this incident was investigated and stern action was taken against the staff". "Indigo senior executives have personally apologised to the passenger".
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The low-priced Indian airline is not the first to draw public scrutiny after an incident involving its treatment of passengers.
"This is absolutely unacceptable", Jayant Sinha, India's junior minister for civil aviation told the Times Now news channel. The video of this incident came to our attention and we took action immediately. "This will enable us to take appropriate action", he said in another tweet. Any act that compromises the dignity of either is of a serious concern to us.
A passenger being thrashed and dragged on the runway by ground officials of an Indian airliner has triggered shock and disbelief. Strangely, after watching Kalra's video, the airlines, instead of taking action against those involved, sacked Kalra.
When one books a ticket to fly, one seldom imagines bodily harm at the hands of airline employees.
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